Refund Policy
Last updated: 2025-03-02
Thank you for choosing SilkName. This policy explains how we handle refunds for our digital AI name generator service.
14-Day Refund Window
You may request a full refund within 14 days of the date of your purchase. Refund requests must be submitted within this 14-day period to be eligible for consideration.
How to Request a Refund
Send an email to [email protected] with the subject line "Refund request" and include:
- The email address you used when making the purchase
- The date of the transaction and, if possible, the transaction or payment reference (e.g., from your receipt)
- A brief explanation of why you are requesting a refund
We will review your request and respond as quickly as we can. Approved refunds will be processed through the original payment method in accordance with our payment provider's processing times.
Contact Us
For refund requests or any questions about this policy:
- Email: [email protected]